Voicemail off

[Anonymous]

I've tried to turn it off using 1760 but when I get the message. It has not been possible to turn off your voicemail, please contact your customer service.

I've put the phone down on 4 customer service agents (and that's just today) because they keep telling me to do what i've already done & won't tell me else i can do or if they can do it.

Is there someone on here that can assist me please!

Very Grumpy

(this was edited because i dared to call out customer service agents who were less than useful)

[Anonymous]

Try turning it on.

You need to call 1750. Then try turning it off on 1760.

It that doesn't work there's obviously a fault with it.

[MI5]

@Anonymous 

Have you turned off wifi calling first?

[Anonymous]

It that doesn't work there's obviously a fault with it.

Cheers @Anonymous i know there's a fault, the message tells me there is. What i'm hoping for is an agent on here who can help me rectify it!

Ignore that, whenever i call anyone i get 3 beeps & the call cuts off!

It appears a mast is down round here.. will be sticking wifi calling back on but will give it a try later @MI5 

[Anonymous]

Hi, you need to call Customer Services on 0344 8090222.

It's probably something to do with the mast then!

But give them a call. This is just a Community of 'helpers'.

[Anonymous]

Not a mast problem either, some spiteful asshat at O2 cut me off yesterday for no reason & left no notes on my account as to why. So now i'm on the hunt for the culprit. i'm opening a complaint hopefully. 20 quid added to my account so far, but that aint good enough i'm afraid.

Oh & guess what.. still being told to ring 1760 etc & it still doesn't work.

[Anonymous]

btw 1750 says. we can't set up your voicemail because we haven't received your number.

[Anonymous · Accepted solution]

Solution

##002#

[Anonymous]

I notice you marked the above as a solution. Does that mean you've got it sorted now? 😃