VAT Invoices

[Bre1234]

I have been trying to get the last 6 months of VAT invoices on my account...I have contacted O2 several times, and each time 'it'll be a few days', and nothing resolved. I've been trying for a month now - I need these VAT invoices!!

[MI5]

@Bre1234 

Maybe @O2Emma can help?

[Bre1234]

Thanks, I've just spent another 45mins trying to get some help. Appaently, they can't do it since the change of system, so maybe O2 can cover my VAT difference for this utterly ridiculous issue, as I need these by end of June!

[O2Emma]

Hi @MI5 I will pick this up thanks.

Hi @Bre1234 I will send you a private message so I can look into it for you.

[Bre1234]

Thanks - I do need this resolving as will obviously be taking in up with HMRC!

[Enlli]

It was my understanding when I was in business, if you are on a domestic tariff and the bill address did not show a company name and its registered address, then the was no requirment to supply VAT invoices.

May of changed as that was 10 years ago.

However, there are ways to reclaim VAT without invoices.

[O2Emma]

Hi @O2Sarah- Can you look into this for @Bre1234 please.

[O2Sarah-]

Thanks for the tag @O2Emma 

@Bre1234 I will send you a private message so we can look into this.

[Bre1234]

Thanks for this...always had VAT invoices, but then O2 must have changed the system in January. Anyway, they don't respond or help in anyway, so all rather fun!

[Bre1234]

Thank you for trying....no solution still, and both staff members appear to have left!