Solved: Upgraded to existing O2 number to sim only

Roman126 · ‎12-10-2024

I have upgraded my existing O2 rolling monthly contract to a Sim only 12 month contract. Will my existing monthly rolling payment stop from today. I.e pro rata final payment, when my new sim only contract starts ? Obviously trying to avoid 2 x direct debits coming out for the same mobile phone number

MI5 · ‎12-10-2024

@Roman126

Direct debit date and bill date stay the same.

Next bill will be pro rata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-10-2024

@Roman126

Direct debit date and bill date stay the same.

Next bill will be pro rata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Roman126 · ‎12-10-2024

Thanks next bill pro data, then one after will be new sim only payment. Thanks for confirming.

MI5 · ‎12-10-2024

Correct @Roman126 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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