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Upgrade/credit on my current account

TK
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on ‎20-04-2020 21:48

on ‎20-04-2020 21:48

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep my credit? The credit is paying for my monthly bills (until it runs out), I have about 2 months worth left so don’t want to lose this credit.
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Cleoriff
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on ‎20-04-2020 21:51

on ‎20-04-2020 21:51

@TK 

I doubt you will keep the credit. Unless anyone else comes along as states something different. wink

Veritas Numquam Perit

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jonsie
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on ‎20-04-2020 21:55

on ‎20-04-2020 21:55

Yes you will keep the credit. That is directy connected to your account.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎20-04-2020 21:58

on ‎20-04-2020 21:58

@TK 

I can confirm that you will 100% keep the credit thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TK
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on ‎20-04-2020 22:04

on ‎20-04-2020 22:04

Thanks all. Reassuring to know as I’m in desperate need of more data in current times so I upgraded just now anyway.
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jonsie
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on ‎20-04-2020 22:05

on ‎20-04-2020 22:05

Don't worry thumbsup

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎20-04-2020 22:09

on ‎20-04-2020 22:09

Good to hear @TK  and something new I have learnt today. nerd

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MI5
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on ‎20-04-2020 22:47

on ‎20-04-2020 22:47

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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