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Unblock my phone

Bensmith
Level 1: Joiner
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on ‎09-10-2018 19:43

on ‎09-10-2018 19:43

I have payed my bill when will my phone be unlocked I need it for work
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Cleoriff
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on ‎09-10-2018 19:46

on ‎09-10-2018 19:46

@Bensmith

Follow the advice here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎09-10-2018 19:50

on ‎09-10-2018 19:50

O2 are quoting up to 12 days currently due to a backlog of requests.
If you have submitted the request, @Marjo or @EmilieT might be able to escalate for if you're in a hurry for it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎09-10-2018 20:45

on ‎09-10-2018 20:45

@Bensmith Your post is a little unclear. Was your phone blocked because you hadn't paid your bill, or do you just need your phone unlocked? If it had been blocked because of non-payment, you may have to pay a reconnection fee.

I DO NOT WORK FOR O2



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jonsie
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on ‎10-10-2018 00:09

on ‎10-10-2018 00:09

Sounds like a +9 Restriction to me. Contact customer service or try the live chat and think about setting up a direct debit again.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎10-10-2018 08:49

on ‎10-10-2018 08:49

Hi @Bensmith, and welcome to the forum Wave 

 

Can you tell us a bit more about why your phone is blocked? There's some good advice above for different situations, so please let us know if it helps and how you're getting on!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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