Re: Unable to contact o2

14Katie · ‎09-07-2020

I have been trying all morning to talk to someone on o2. It is extremely poor practice that I am unable to talk to anyone about my issue that needs resolving today. Can anyone advise me on how I talk to an actual human regarding my query

MI5 · ‎09-07-2020

@14Katie

All numbers to try here Guide: Coronavirus Community Help and Support

Keep trying and just say it's about fraud to get put through.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Karl · ‎09-07-2020

Hi @14Katie

Applogies you are having issues getting through to us. 202 is our customer service number and O2 are asking customers if they can phone between 10 am and 6 pm.

When asked the reason you are contacting say: Speak to Someone

Hope you get it resolved.

LukasB · ‎10-07-2020

Hey @14Katie did you manage to speak to someone?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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