Solved: Unable to access the O2 account due to two delayed...

DavidMumo · ‎24-06-2022

Have been currently abroad since January, which means I dont use my O2 number and I missed two payments due to a declined card and now am unable to pay the missed payments as I cannot access the website nor the app, and the payment service is not going through, I guess due to roaming stuff

MI5 · ‎24-06-2022

@DavidMumo

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call free with Skype if you don't have any other phone Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-06-2022

@DavidMumo

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call free with Skype if you don't have any other phone Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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