Transf own o2 no to new sim card. Not yet done

[Way]

Purchased new sim card along with new monthly pay plan on 2nd October 2024. My existing o2 number was to be transferred onto the new sim within 24 hours but it wasn't  Went back to o2 4th October checked the details and again 'within 24 hours'. It has not happened. To keep my existing number is of paramount importance. What do I do? I need it urgently !

[MI5]

@Way 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: Migration & porting into O2