This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Talking to a person.

Anonymous
Not applicable

on ‎02-02-2016 11:42

on ‎02-02-2016 11:42

Maybe I am a bit thick, but can some body tell me how to speak to a live person about a PAYG account. I have been trying for an hour and just keep going round in circles with automated response, I have called 4444 4445 2202 but nothing seems to work. 

Message 1 of 7
5,972 Views
0 Kudos
6 REPLIES 6

MI5
Level 94: Supreme
  • 152266 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎02-02-2016 11:45

on ‎02-02-2016 11:45

4445 and stay on the line.
Choosing the fictional option zero usually gets you through to a person.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
5,968 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to MI5
  • 128611 Posts
  • 836 Topics
  • 7599 Solutions
Registered:

on ‎02-02-2016 11:53

on ‎02-02-2016 11:53

Also the time you ring is also a factor. I have been on PAYG and Contract and always find phoning between 8-8.30am is the best time ...

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
5,950 Views
0 Kudos

MI5
Level 94: Supreme
In response to Cleoriff
  • 152266 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎02-02-2016 11:55

on ‎02-02-2016 11:55

Everyone else is still in bed at that time.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
5,940 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Cleoriff
  • 96039 Posts
  • 612 Topics
  • 7174 Solutions
Registered:

on ‎02-02-2016 11:57

on ‎02-02-2016 11:57

Early morning is definitely the best time but only 4445 will get you through to an adviser. As @MI5 says use option zero as soon as you are requested to pick an option without listening to all the waffle.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 5 of 7
5,936 Views
0 Kudos

Curr946
Level 26: Upbeat
In response to jonsie
  • 2174 Posts
  • 133 Topics
  • 44 Solutions
Registered:

on ‎02-02-2016 13:28

on ‎02-02-2016 13:28

My workmate just called to up her tariff and got right through... It's lunch time too slight_smile
Current Phone: Sony Xperia XZ Premium
Message 6 of 7
5,755 Views
0 Kudos

gindygoo
Level 25: Hard Hitter
  • 1340 Posts
  • 59 Topics
  • 27 Solutions
Registered:

on ‎02-02-2016 15:46

on ‎02-02-2016 15:46

I got through yesterday after 1 ring... Maybe things are actually looking up?
Message 7 of 7
5,599 Views
0 Kudos
Top Kudoed Authors
View All
Top