Student Discount code not working?

[bexinthecity]

So I did my upgrade over the phone and the guy said to get my Unidays code and text it to the number 61202 once I got my phone.

I tried this and it says the code isn't recognised but I've double checked it and it is.

And I can't get through to live chat or the phone because they're saying the systems are down?

Is it likely that the message I'm getting is because the systems are down?

Thanks.

[Cleoriff]

Hi @bexinthecity 

Not sure why you aren't getting it. Although if the systems are down, that would be the reason.

  I'm sure you followed the advice here ...

Guide: O2 Open & Friends and Family discounts - How to sign up 

If nothing is working I will tag @EmilieT or @Martin-O2  and maybe they can help?

[bexinthecity]

Yeah I’ve followed the advice in the link.

Hopefully I can try again tomorrow but if not some help from the two mentioned tags would be great thanks.

[Cleoriff]

@bexinthecity 

We have had confirmation that there are problems with the systems today....

Try again tomorrow.

[EmilieT]

Good morning @bexinthecity, how are you getting on with this one since you last posted? Do you still need some help?

Thanks for the mention @Cleoriff 

[bexinthecity]

Hi,

I've tried again over the last couple of days and still not working 😞

Trying to get through to customer services (chat has been down permanently it seems?)

[EmilieT]

Thanks for the update @bexinthecity - I've just sent you a Private Message to get a few more details, we'll see what we can do to help on our end

[Cleoriff]

Thanks @EmilieT