Standing Charge more than the Website says it should be

[RM101]

The O2 website says my monthly charge should be £16.75. The actual bill is for £19.64 + extras.  I can't get through to O2 - they are all extremely busy (probably counting money), anyone know why there is such a discrepancy? Thank you.

[gmarkj · Accepted solution]

If you can't get to the details to see why there is a discrepency @RM101 you will need to get in touch with customer services.

Check if any of these guides helps:

Guide: How do I get to the 'Download Bill' page? 

Guide: Where is my discount or Extra Data? 

Guide: Tips to avoid unexpected charges on your bill 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)