Singnal

[Joynes94]

Hi, I’ve had no signal on both of my contracts for 3 weeks and feel I shouldn’t have to pay this months bill when I haven’t had access to my phone 

[MI5]

@Joynes94 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

Guide: How to find help & contact O2 

[Oxonian]

@Joynes94 

The Terms and Conditions that you signed-up to when you joined O2 do not guarantee service ; this is the same across all of the UK's mobile network operators. Hence, you can ask O2 to give you a credit as a gesture of goodwill, but if they say "no", you are obliged to pay up !  

Please do settle promptly. If O2 perceive that you owe them money, they have a track record of selling debts to Debt Collection Agencies, and of trashing the customer's credit score in the process.  

[MI5]

To be discussed with O2.