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Sim not delivered

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KT_no_SIM
Level 1: Joiner
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on ‎08-07-2022 10:46

on ‎08-07-2022 10:46

I have ordered a pay monthly SIM on 3rd July and it has still not arrived. The tracking number does not work on the post site. Can you help with more details on progess?

I ordered it for my Son's birthday but now it will miss that.

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MI5
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on ‎08-07-2022 11:32

on ‎08-07-2022 11:32

@KT_no_SIM 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152258 Posts
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  • 29037 Solutions
Registered:

on ‎08-07-2022 11:32

on ‎08-07-2022 11:32

@KT_no_SIM 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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KT_no_SIM
Level 1: Joiner
In response to MI5
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on ‎08-07-2022 13:41

on ‎08-07-2022 13:41

Hi, thanks for this advice. I have solved the issue now. Phoned customer services and they are sending another SIM that is ready to swap the number. Plus, even better, visited the local O2 shop and they managed to hand over a SIM that is also set to swap. So multiple options! 

I'm a happy customer again!

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