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Sim not arrived

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IA
Level 1: Joiner
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on ‎10-12-2022 17:34

on ‎10-12-2022 17:34

Hello, 

My sim has not arrived yet I got an email to say my contract has started 2 days ago. How can this possibly be fair?! 

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MI5
Level 94: Supreme
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on ‎10-12-2022 17:43

on ‎10-12-2022 17:43

@IA 

Billing starts from when you order.

O2 will refund the days between order and receipt.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152195 Posts
  • 651 Topics
  • 28997 Solutions
Registered:

on ‎10-12-2022 17:43

on ‎10-12-2022 17:43

@IA 

Billing starts from when you order.

O2 will refund the days between order and receipt.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎10-12-2022 17:44

on ‎10-12-2022 17:44

Almost certainly delayed in the Royal Mail dispute.

SIMs are charged from the day they are taken out but you can claim a refund for unused days.

If in doubt check with the sales team

you can call them on 0800 081 0255

Or

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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