Services suspended calls barred?

[Tmurdoch85]

Have paid my airtime bill yet I can't make calls etc? Wont even let me phone customer services 😒

[Cleoriff]

Hi @Tmurdoch85 

Have you paid your bill in full and if it was overdue, was it a recent payment?

If so it will take a couple of days to return full service.

You can borrow a phone, use a landline or SKYPE to contact O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call