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Says we still owe money

Piersy79
Level 1: Joiner
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on ‎17-07-2024 14:49

on ‎17-07-2024 14:49

Please help me as we believe (me and wife) that the account is up to date and paid today

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Enlli
Level 69: Guiding Light
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on ‎17-07-2024 14:58

on ‎17-07-2024 14:58

We can help here as this is a Customer to Customer Community only

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

⁴

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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jonsie
Level 94: Supreme
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on ‎17-07-2024 15:10

on ‎17-07-2024 15:10

Possible scam if you've received a text

follow advice above

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Oxonian
Level 37: Blazing a Trail
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on ‎17-07-2024 21:16

on ‎17-07-2024 21:16

You can save yourself similar issues in the future @Piersy79 by setting up a direct debit :-

 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

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MI5
Level 94: Supreme
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on ‎17-07-2024 21:39

on ‎17-07-2024 21:39

😎

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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