SIM

[SJ9]

Hello. I have changed from Tesco to you at O2. Do you send a new SIM or do I keep the old one. ? Thank you Stephen Johnson [REMOVED]

[gmarkj]

Hi @SJ9 

First, please remove your phone number from the public community - edit your post by clicking the little down arrow.

Second, if you are moving to a new network you will need a new sim. To keep your number you will need to then give o2 a PAC code - more information in the guide below:

Guide: Migration & porting into O2 

[Enlli]

Whatever you do get a standard SIM from O2 and not an eSIM which will only give you problems in the future