Solved: Re: Roaming not working in Amsterdam

MD · ‎22-09-2018

My Samsung A3 isn't working in Amsterdam. My partner has the same phone and it connected automatically! I have checked my account and everything seems ok, any suggestions?

Bambino · ‎22-09-2018

@MD Reboot your phone and then try to manually select another network. If that doesn't work, you could try customer service on your partner's phone (if they're also on O2) and see if there's anything they can do. https://www.o2.co.uk/contactus If your partner isn't on O2 you can call on Skype using this number: +44800 032 1402.

I DO NOT WORK FOR O2

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Bambino · ‎22-09-2018

@MD Reboot your phone and then try to manually select another network. If that doesn't work, you could try customer service on your partner's phone (if they're also on O2) and see if there's anything they can do. https://www.o2.co.uk/contactus If your partner isn't on O2 you can call on Skype using this number: +44800 032 1402.

I DO NOT WORK FOR O2

MI5 · ‎22-09-2018

Check your network settings are on auto and reboot the phone. If that fails try a manual search for a different network and if still no good, contact customer service to see if you have a roaming bar on your account
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎26-09-2018

Hi @MD, did the suggestions above from @Bambino and @MI5 help you with this? Did everything go ok in Amsterdam in the end? It would be lovely to hear how you're doing.

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