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Ridiculous bill

davemb18
Level 1: Joiner
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on ‎03-04-2014 20:24

on ‎03-04-2014 20:24

My daughter has just received her bill which is 20 times her average, getting no satisfaction from customer service; has anyone had a similar and recent experience? I understand from other user groups there is a scam doing the rounds targeting kids.

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MI5
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on ‎03-04-2014 20:29

on ‎03-04-2014 20:29

To start off you need to log into her "My O2" and go to the bill breakdown to see where the charges are.
Without knowing this detail its impossible to say.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎03-04-2014 20:29

on ‎03-04-2014 20:29

Hi

Details should be in her myo2 which has a breakdown.

I would ring cs on 202 if you have been using live chat.
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Anonymous
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on ‎03-04-2014 20:36

on ‎03-04-2014 20:36

You should call up customer services on 202 and ask them to give u a break down on why the bill is so high and they should help you...
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Anonymous
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In response to Anonymous

on ‎03-04-2014 22:04

on ‎03-04-2014 22:04

We need to know what the charges are for if you look in my O2 it will explain
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jonsie
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‎03-04-2014 22:06 - edited ‎03-04-2014 22:09

‎03-04-2014 22:06 - edited ‎03-04-2014 22:09

Yes it's very difficult to comment without knowing if the charges are for calls or mms etc.

Possibly some help here:

Special numbers - O2

Text messages being sent as a MMS

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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