Rewards not forthcoming

[Anonymous]

O2 sent me a message saying I would get an extra £20 allowance if I topped up once by 8th May.

I topped up on 5th May but no £20 allowance has been added.

Where is it?

[MI5 · Accepted solution]

This is usually a virtual credit which gets used up before your allowances start.

[Cleoriff]

Have you checked in My O2? It may well be that it will be added later and not showing yet?

http://www.o2.co.uk/myo2

[Cleoriff]

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@MI5 wrote:
This is usually a virtual credit which gets used up before your allowances start.

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Will it actually show in My o2 then @MI5 if it's a virtual credit?

[MI5]

I don't think it does.

[Cleoriff]

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@MI5 wrote:
I don't think it does.

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Oh...so they just use it...without knowing they have got it?

[Anonymous]

I found the live chat on MyO2.

Had an online chat with a helpful person and my £20 has now been credited.

I still don't know why it didn't appear automatically but, hey, I've got the allowance now!

Thanks.

[MI5]

Seems like it..

[Cleoriff]

Thats good then @Anonymous Well done

[MI5]

I guess they just added extra credit.