Returning store bought handset for refund

[harryw66]

Hi all,

I have read the returns / cancellation policy stuff etc but still unsure ...

I am tempted by the new OnePlus 3 phone being sold instore. However, having never owned a non-premium brand phone before I am hesitant.

I know with Vodafone  you can return a handset for a full refund - even if you have opened the box and used the phone lightly - as long it looks like new.

Does the same apply with O2 - i.e. get a full refund or is exchange only?

Also, is there a difference between store bought and online purchase i.e. DSR?

Thanks!

[Cleoriff]

HI @harryw66 You have a 14 day change your mind policy with O2 No charge incurred

http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

[MI5]

The only difference between in store and online is that they must be returned to the same location, so you can't take an online order back to a store and vice versa.
btw, the OnePlus 3 is premium

[jonsie]

You only pay for any usage be it data or calls not covered by allowances.

[harryw66]

Cheers,

I read the Change mind policy page earlier.

I guess I am more concerned about the 'The goods must still be in a brand new condition' bit.

I know with Vodafone my wife tried a particular phone out for several hours, but decided the camera was really naff and took it back. They gave us a refund - no hassle at all.

I just wondered if O2 are as flexible or - once you switch the phone on and use it a bit, will they make deductions?

I appreciate the OnePlus is meant to be premium phone, but I have only ever used Sony and Samsung phones - so want to play with the phone a bit before deciding to keep it or not.

[MI5 · Accepted solution]

As long as the phone isn't dropped, smashed or otherwise damaged, it's no problem.

[Cleoriff]

It's a change of mind policy. Meaning you have up to 14 days to return the phone in the condition it was received. Boxed up and brand new....:smileywink:

[harryw66]

Ok - cheers everyone.

Think I am going to try out the OnePlus 3.

[MI5]

I think you'll be very pleased with it