If you've been on hold for more than 30 minutes you've probably fallen out of the queue and need to hang up and call back @Cw4
The direct numbers for the payment management team are 0800 902 0217 / 0800 032 5302 - they are who you need to speak to.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
