Pre order got cancelled

[Mark351]

I just pre ordered the new iphone 14 pro max and I new sim as I am a new O2 user and I paid my upfront amount 350 pound and got all the legal documents emailed to me but an hour later I got a email saying it is out of stock so would get the device or would I be refunded the money...

[jonsie · Accepted solution]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

[Enlli]

We are all customers here so best to phone Sales tomorrow. You can call them on 0800 081 0255

Alternatively try Social Media

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you

[MI5]

@Mark351 

The system automatically generates an out of stock email as there is no stock available yet.

The pro max isn't available until October.