Porting nightmare

[Supermandy]

I have recently taken out a new pay mothly sim contract with o2. I have a PAC code from Tesco and have tried on three seperate occasions to complete the request. On each occasions I receive the following from BluePrism- Any idea how to resolve this? I need my number reverting due to exteremely important phone calls I am expecting. Thanks

*** THIS IS AN AUTOMATED MESSAGE ***

The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

[jonsie]

I would give them a call

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Bushman159]

I'm getting the same, i've tried about 6 times and I cannot get throgh on the phone. Nightware. I wish thy had a live chat service. Even a bot woud be a good sart!

[MrsHolstein]

Thank you so much for those alternate numbers - I’ve just had the same problem and got straight through!!

[jonsie]

---

@MrsHolstein wrote:
Thank you so much for those alternate numbers - I’ve just had the same problem and got straight through!!

---

That's good news @MrsHolstein