Port not completing

[Alan_James]

Moved from 3 to O2 last Wednesday 31 May. Wanted to keep number so had supplied PAC.

Thursday 1st June my number was showing on my account. Checked later I could call and receive from O2 numbers. Could text out but could not receive any even from O2. Waited the recommended 24 hours before contacting Customer Service.

Called them Friday morning told to keep switching phone on and off, and wait further 24 hours. I visited my local O2 store and they tried to help by contacting Customer Service. Same story switch on and off, wait 24 hours.

Sunday went back to store. SIM swapped, wait 24 hours. Still the same problem.

Today (Monday) back to store. Manager very helpful, but still no solution.

Customer Service to ring me tomorrow (24 hours)

Help please 

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Breanna]

Were you able to get this sorted @Alan_James?

[Alan_James]

No, not at the moment, have contact Customer Service via chat and was advised they have now escalated to the next level

[Breanna]

@O2Emma can you take a look at this just to be sure it's processing?

[O2Emma]

Hi @Breanna I will pick this up thanks.

Hi @Alan_James I will send you a private message to look into this for you.

[Alan_James]

Still waiting a solution