Poor network 4g speed..

[Derobr75]

Hoping someone can help please? I'm in the Newport area (S. Wales) and my network speed is very slow, averaging 500-600kbs. According to O2, network is good with no repairs/faults. My phone (Samsung S9) struggles to load YouTube/Instagram it is that bad, anyone know what speeds I should expect? Any tips? Cheers! Have also taken screenshots of speedtest results but unable to post here.. Thanks.

[jonsie · Accepted solution]

Check your postcode here...https://status.o2.co.uk/

Download the My Network app and get updates through that. You can also report faults

Have you recently upgraded or changed tariff?

[MI5]

Try switching your network mode to 3g and see if the speed improves?

[Derobr75]

@jonsie, checked postcode/got My Network app, that's how I done speedtest.. Will report a fault, haven't yet. Had my phone since June, speed has never been great, just getting worse last few weeks..
@MI5, 3g speed is slightly better, have been 'scaling down'/turning off 4g, don't understand why 3g is 'slightly' better than 4g when the 4g coverage in my area is supposed to be good..
👍👍

[Derobr75]

Speed tests as follows..
4g Signal Strength - 3 bars
Download speed - 481kbps
Upload speed - Test failed
Response time - 171ms

3g Signal strength - 3 bars
Download speed - 6.1Mbps
Upload speed - 944kbps
Response time - 274ms

Hope this helps..

[MI5]

If 3G is faster it means the 4g band is congested.