Solved: Phoning from Vietnam

Anonymous · ‎14-04-2017

I am in Vietnam. Before I travelled, my local O2 shop advised that making contact to UK whilst away shouldn't be a problem. I just can't get any contact or lines to the UK (no recognised signal) - any ideas?

MI5 · ‎14-04-2017

If you are PAYG there is no chance as there are no roaming agreements in place.
If on contract try doing a manual network selection and reboot the phone a few times until you get a connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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adamtemp64 · ‎14-04-2017

are you payg or pay monthly ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎14-04-2017

If you are PAYG there is no chance as there are no roaming agreements in place.
If on contract try doing a manual network selection and reboot the phone a few times until you get a connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎14-04-2017

http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎14-04-2017

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎15-04-2017

I've just returned from there. As said, P&G no agreements exist presently. As for contract, not good coverage, O2 Travel poor, TU you are struggling with unless using WiFi at your hotel due to limited retail free suppliers.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎21-04-2017

Hello @Anonymous

Did any advice help you out? Thanks for letting us know

Thanks @adamtemp64, @MI5 and @jonsie for helping!

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