Solved: Phone unlocking

Lou · ‎17-08-2018

I have been waiting 4 days for a message to unlock my phone. As I have moved to a different network. Was told it would be a max of 72 hours and yet still nothing. With no service on my phone at all. This is beyond ridiculous and each time I contact o2, they make excuses and say something different each time and nothing’s being done. It’s like being held on the network, when you no longer want to stay with o2. Never recieved such poor service from any company/supplier !!

Lou · ‎17-08-2018

Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )

View solution in original post

MI5 · ‎17-08-2018

Lots of problems recently.
@EmilieT another one for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-08-2018

Lots of posts on this, we are waiting for some feedback from admin @EmilieT

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lou · ‎17-08-2018

I do hope that’s soon as this is really bad and I’m not sure how people are expected to be without service or phone for such a long period of time. Yet the staff seem to know nothing each time I contact them. So frustrated

jonsie · ‎17-08-2018

@EmilieTis helping with specific cases on the community and will be in contact with you soon.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Lou · ‎17-08-2018

Thanks for the replies guys : )

EmilieT · ‎17-08-2018

Cheers @MI5 and @jonsie for the mention

@Lou Thanks for sending me more info via PM, I'll get this looked into now!

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Lou · ‎17-08-2018

Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )

Lou · ‎17-08-2018

@jonsie @M15

Cleoriff · ‎17-08-2018

Wow what a relief @Lou

Well done @EmilieT

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