This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Paying too much

Go to solution
Kirsty05
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎06-01-2022 19:06

on ‎06-01-2022 19:06

I am paying way too much every month. I want to cancel the Wi-Fi gadget as it hasn’t been used for months and I want to know why a £32 contract is over £100

Message 1 of 6
813 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
gmarkj
Level 67: Unsung hero
  • 12922 Posts
  • 95 Topics
  • 1173 Solutions
Registered:

on ‎07-01-2022 12:23

on ‎07-01-2022 12:23

Your bill will also show what the charges are for @Kirsty05 

Check this guide Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 3 of 6
783 Views
0 Kudos
5 REPLIES 5

Go to solution
jonsie
Level 94: Supreme
  • 96020 Posts
  • 612 Topics
  • 7149 Solutions
Registered:

on ‎06-01-2022 19:08

on ‎06-01-2022 19:08

Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Cancel here Guide: Cancelling Your Contract 

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 6
810 Views
0 Kudos

Go to solution
gmarkj
Level 67: Unsung hero
  • 12922 Posts
  • 95 Topics
  • 1173 Solutions
Registered:

on ‎07-01-2022 12:23

on ‎07-01-2022 12:23

Your bill will also show what the charges are for @Kirsty05 

Check this guide Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 6
784 Views
0 Kudos

Go to solution
BuddysGone
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎10-05-2022 08:47

on ‎10-05-2022 08:47

i have three accounts sim only and I want a reduction in costs

Message 4 of 6
715 Views
0 Kudos

Go to solution
BuddysGone
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎10-05-2022 08:48

on ‎10-05-2022 08:48

3 sim only accounts and have been paying way too much for far too long.  Please help me!

Message 5 of 6
714 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to BuddysGone
  • 151999 Posts
  • 651 Topics
  • 28910 Solutions
Registered:

on ‎10-05-2022 09:16

on ‎10-05-2022 09:16

@BuddysGone 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
710 Views
0 Kudos
Top Kudoed Authors
View All
Top