PAC code invalid

[Swinj0]

I received my new o2 phone and sim today (14/12/2021), I then requested a pac code from my old provider virgin, called o2 customer services and advised them. I then received a text message on the number I’m trying to port a couple of hours later saying the pac code is invalid and to email the correct details to invalidpaccodes@o2mail.co.uk

I’ve checked with Virgin, my PAC code is valid and they can’t issue another until the current code expires in January. How can I sort this issue?

More info

[MI5 · Accepted solution]

@Swinj0 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks