Ordering sim card for new phone

[Norma]

Can anyone help?  I have been trying to order a new sim card for over a week now and have not been able to speak to anyone at 02 as lines are 'busy' and there is no facility for ordering 'online' unless I want an upgrade. If I purchased a sim would it be possible to activate?

[jonsie]

Is this a replacement sim or an additional contract @Norma 

It may be best to persevere with ringing them, people are getting through but it's a very frustrating time at the moment.

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[Norma]

Thank you for your advice, I will keep trying as it's a replacement sim that I require for a new phone.

[Ah2]

I have a replacement sim but can’t find out how to activate it

Can anyone help please

[gmarkj]

You need to call customer services to activate it.
Plus if it is a replacement for a lost or stolen sim you will need to get the account bars removed.