O2 billing

[AnnaOl]

Account ************ mob ***********

Initially received a sim card as part of joining Virgin media account several years ago.

Reported sim card lost but was advised that deal on the mobile is no longer available for existing users, however going through by bank account now, noticed that I have been charged for this sim card since 22 April 2022 £6 every month, that's £48 plus this month of increased charge of £6.52 So total of £54.52

I have reported the sim card lost, never was able to get a new sim card and obviously never used the service, what am I being charged for?

I need the full refund and this account to be closed.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@AnnaOl 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to find help & contact O2 

[Oxonian]

That doesn't make sense @AnnaOl ! 😀

If you have been charged £6.00 per month for two years, that's quite a bit more than £54.52.

These might also help you :-

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Cancelling Your Contract 

[MI5]

@AnnaOl has already reported the sim lost and the dates are fairly irrelevant to the point of the question.