O2 Travel Charges even for days when I did not use the service

[Anonymous]

I am being charged 4.99 every day for O2 Travel, even when I do not send messages or make calls from my phone. My data is also disabled. What is going on?

[MI5]

Something must be triggering the charge.
Call customer services to ask what.
http://www.o2.co.uk/contactus

[jonsie]

Maybe you have data roaming disabled but have you also switched off Mobile data completely? If you are contract then download TU and leave put the phone in flight mode. You will still get your messages through the app over wifi.

[Anonymous]

I had that last month, didn't even know what it was but apparently I opted into it. And i've no idea how it worked when i'd turned off mobile and roaming data to use the free hotel wifi. Currently waiting to be refunded this charge.

[chrisymon]

Check what  o2 travel you opted for as i beleave that some you take out are a rollover until you stop it by contacting o2.  Have seen many contracts with this built in or added into the tarriff for people that travel a lot.

[MI5]

It's default "on" for every contract taken directly with O2 and I'm not aware there are any different o2 travel packages to choose from - again, this is default depending on country visited.

[jonsie]

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@chrisymon wrote:

Check what  o2 travel you opted for as i beleave that some you take out are a rollover until you stop it by contacting o2.  Have seen many contracts with this built in or added into the tarriff for people that travel a lot.

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Wow, that's a new one and this shouldn't be allowed. Never seen it in the T&Cs either.

[MI5]

Need to see proof that that exists.

[Cleoriff]

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@jonsie wrote:

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@chrisymon wrote:

Check what  o2 travel you opted for as i beleave that some you take out are a rollover until you stop it by contacting o2.  Have seen many contracts with this built in or added into the tarriff for people that travel a lot.

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Wow, that's a new one and this shouldn't be allowed. Never seen it in the T&Cs either.

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Neither have I.....I was unaware there was any variation. All stays the same for me whenever I travel abroad...

[chrisymon]

1. O2 Travel is available to Consumer Pay Monthly customers.
2. In order to benefit you must be registered for O2 Travel.
3. If you opt in, O2 Travel may take up to 24 hours to be applied to your account. If you choose to opt out of O2 Travel, you will be charged our standard roaming rates. For details of these rates, please visit o2.co.uk/international.
4. O2 Travel is available in selected destinations and may be subject to change from time to time. Details of these are available at o2.co.uk/international.
5. O2 Travel is for smartphone use only and not for use via other devices.
6. O2 Travel is for your personal non-commercial use. If you're using it, in our reasonable opinion, for commercial purposes or contrary to your terms of service, we'll charge you our standard roaming rates or restrict your use.
7. Your standard terms and conditions of service (including your tariff terms and your airtime agreement) will continue to apply when using O2 Travel.
8. We may vary or amend these terms, but if it's to your significant disadvantage we'll notify you.
9. We may remove or discontinue O2 Travel at any time.
10. We reserve the right to terminate your use of O2 Travel, if you are, in our reasonable opinion, in breach of your terms of service.
11. For more details on O2 Travel,