O2 Sim only monthly online offers

[Anonymous]

Hi, on the 15th September I changed my contract to a sim only contract, this was due to my contract coming to a end and I wanted to keep my existing phone.

I visited the O2 website and chose an offer of a12 month contract with 6gb of data, unlimited calls and text - this is currently showing as on offer at £17 per month, the original price was £26, so a saving of £9 per month, which I thought was great.

on receiving my confirmation email I noted the monthly cost is showing £26.

I contacted O2 via livechat who said it would take 24hrs to apply the discount, however, it is now almost 48hrs later and the discount has still not been applied.

I have again spoken to O2 via livechat who insist the offer is not on their website and I will be charged £26 per month going forward.

O2, can you look into this please or even just have your livechat team actually look at your own website and try and solve this.

Regards,

Paul F

[Glory1]

Good morning paul1804.

This is not O2. This is a customer to customer forum assisting other customers with their device problems; excluding account issues.

You can contact O2 via the following link: http://www.o2.co.uk/contactus

Good luck and welcome to the forum.

[Cleoriff]

Hi @Anonymous You should see the discount when your bill is generated, O2 always show the full price of the tariff but remove the discounted amount each month.

I did exactly the same. Took out a sim only contract only for £18 with a 50% discount for the first 6 months.

When I received my bill it showed £18 with a minus £9.00 figure on the download bill page

When you receive you bill...follow this community guide and it will show the amount you actually pay each month (download bill section is the last but one image shown in the guide)

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

[MI5]

Look in your bolt on section and your should have one for the discount.

[Anonymous]

Sam here discount is applied to your bill. If you go into my o2 via a browser and click on your tariff - click on boltons you should see a loyalty credit as well which will be your discount for the 12 months.

[pgn]

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@Anonymous wrote:

Hi, on the 15th September I changed my contract to a sim only contract, this was due to my contract coming to a end and I wanted to keep my existing phone.

I visited the O2 website and chose an offer of a12 month contract with 6gb of data, unlimited calls and text - this is currently showing as on offer at £17 per month, the original price was £26, so a saving of £9 per month, which I thought was great.

on receiving my confirmation email I noted the monthly cost is showing £26.

I contacted O2 via livechat who said it would take 24hrs to apply the discount, however, it is now almost 48hrs later and the discount has still not been applied.

I have again spoken to O2 via livechat who insist the offer is not on their website and I will be charged £26 per month going forward.

O2, can you look into this please or even just have your livechat team actually look at your own website and try and solve this.

Regards,

Paul F

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As someone else said... your bolt-ons should show the discount (mine's an O2 Open discount of -25%, shown to the left of the red-outlined section in the screenshot below), @Anonymous

[Martin-O2]

Hi @Anonymous can you see the discount under your My O2 account?