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Number Port

JB72
Level 1: Joiner
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on ‎28-03-2023 09:23

on ‎28-03-2023 09:23

Hi,

 

Just joined O2 and was meant to have my number ported over last week. It didn't happen for reasons unknown but rebooked for today. Now my old vod service on old iphone has gone off but the new temporary O2 number on the new iphone is still active. Is this normal? When i call the number i want ported it says the number is unavailable so i know the port hasnt happened.

 

Any help appreciated as new to all this and way out of my depth.

 

Thanks,

JB

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MI5
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on ‎28-03-2023 10:06

on ‎28-03-2023 10:06

@JB72 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JB72
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on ‎28-03-2023 10:18

on ‎28-03-2023 10:18

Thanks MI5 but sadly they are just saying cant do anything for 24 hours as the port may happen...

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MI5
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on ‎28-03-2023 11:48

on ‎28-03-2023 11:48

Fingers crossed @JB72 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JB72
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on ‎28-03-2023 11:55

on ‎28-03-2023 11:55

Pleased to say the Port has now happened and all appears to be working, including the right number appearing in facetime and imessages. Well done 02 and thanks @MI5 

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MI5
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on ‎28-03-2023 12:39

on ‎28-03-2023 12:39

You're welcome @JB72 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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