cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving SMS's from international numbers

Daniel_Wilson
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello

 

I am currently in Sweden and I am not receiving SMS messages from international phone numbers. I am still able to receive SMS's from UK numbers (e.g. automated messages from PayPal, DPD, O2UK, etc.) but not international numbers.

 

I have a pay monthly SIM contract with O2 travel inclusive bolt on activated.

 

Can you please assist with this issue?

 

Many thanks


Daniel

Message 1 of 3
1,474 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Daniel_Wilson 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,464 Views

madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@Daniel_Wilson 

 

If you cant receive SMS from international numbers it is usually the network in that country that cant send messages to you. 

Are they using +44 7*** 123*** or 00 44 7*** 123*** to send the text 

 

Have a look at this guide as well Guide: Text Message Tips (not sent or received) 

 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 3
1,462 Views