Solved: No mobile data

Anonymous · ‎28-04-2014

Last week I upgraded my iphone 4 to 5s, and all has transferred fine apart from mobile data. I have made the changes required in settings, rebooted and still get message 'could not activate data network you are not subscribed to a mobile data service' Any suggestions?

MI5 · ‎28-04-2014

I'd try resetting the network settings first and then reboot the phone.
Is iMessage working at all ?

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View solution in original post

MI5 · ‎28-04-2014

What are your apn settings?
Have you switched to an iData tariff?

Help thread by jonsie here http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-04-2014

APN payandgo.o2.co.uk. Have old pay and go tariff which gave me free data each month when I top up and worked fine until changed phone

MI5 · ‎28-04-2014

I am assuming you have a new sim and completed the sim swap ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-04-2014

Yes new sim and swap fine. I have 'text and web' tariff with 500mb unused this month, no bolt ons

MI5 · ‎28-04-2014

I'd try resetting the network settings first and then reboot the phone.
Is iMessage working at all ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-04-2014

That seems to have done the trick, thanks just downloaded email😊

MI5 · ‎28-04-2014

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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