The new sim comes blank and not connected to anything @Ryan2324
Unless you need to switch to it (you live in or are regularly in a 5G area) then just use your old sim - the new tariff is on that anyway.
If you do want to switch, see guide below with some help.
Guide: Sim Swap: a mini guide 2017 update
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
