My number hasn't transferred to new 02 sim card

[Elle_00]

I've got a new 02 sim and want to keep my old number. A few weeks ago I filled in the online keep my number form using the PAC code I got from my old provider. Nothing happened so I text SWAP to 20220 but all it says is that the sim is already activated. My number still hasn't transferred when I tried calling the automated response was to text like I already have and I can't get through unless it's for an urgent matter such as fraud. I am now paying for 2 contracts in order to use the number I want to keep so how can I transfer this number to the new 02 sim, please? 

[jonsie · Accepted solution]

Choose fraud if necessary @Elle_00 

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808