Mobile phone direct

[Noj]

I purchased a phone upgrade from mobile phone direct on the 7th January to be delivered on the 8th via DPD.

the delivery driver must have fancied a new phone though because the phone never turned up, no proof of delivery was recorded I just received a message informing me the package was handed to customer. A parcel investigation was launched its now February and I’m still waiting I’ve just asked MPD to cancel the order.

i assume my contact with o2 will revert back to the previous contract as I never received my phone so the 14 day cooling off period never happened 

[MI5 · Accepted solution]

@Noj 

You need to address this with MPD but you can check the status with O2.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.