Migrating number from old sim card (pay as you go) to new (contract)

[MJenkins1984]

Hi

I've been trying for a week to transfer my number that is on my old sim to my new pay monthly sim, I have followed all the instructions that was on the page in the MyO2 app a number of times and I get this e-mail.

Hello,

Thank you for contacting O2.

We are unable to identify your request as the details provided doesn?t
meet our criteria. Kindly contact O2 front-line advisor and ask them to
fill up a correct
form for you.

I don't know why this has to be so difficult!

[Cleoriff · Accepted solution]

Hi @MJenkins1984 

All info here

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If you are having problems then contact O2 using any of the numbers in this guide

Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call.

[AV]

The number is not available anymore

[Cleoriff]

Hi @AV 

No it isn't. The post you have responded to was made 9 months ago.

All other numbers are in this link. Guide: Coronavirus Community Help and Support