Migrating Number from O2 Pay As You Go to O2 Pay Monthly

[Edlpz09]

Hi! I recently moved from PAYG to Pay Monthly and wanted to keep my old number and transfer it to the new sim. I had several requests from the Customer Service including the in-store personnel but nothing is happening. All of them said that the migration will take place within 24 hours. And now, I just filled out a form which asked a PAC code (which previous CS didn’t ask me to provide) that says it will be transferred within one working day. I don’t know if there will be an issue by that time. Can you help me resolve this? Thanks! 

[MI5 · Accepted solution]

@Edlpz09 

No pac needed, just a migration

Guide: Migration & porting into O2 

Keep pestering O2 until done Guide: How to find help & contact O2 

[Edlpz09]

Hi, thanks for responding. I kept on calling them. One of the representatives even assured me that it will be done today but still nothing is happening. I submitted a form which contains a PAC code so I’m not sure now whether there would be any problems or whatsoever. I feel so stressed out now. 

[MI5]

It's not likely to happen over the weekend @Edlpz09 

Monday or Tuesday would be earliest but may fail now as the pac could cause confusion.

[Edlpz09]

I see. I will try to call them again. Thanks for your help @MI5! 

[MI5]

Good luck @Edlpz09