Just adding to this user experience, I understand why o2 might have a policy of not allowing the merging of two accounts taken out at seperate times. However, the reason I have a third number on it's own seperate one is due to a delay caused by o2 themselves with activating the number on a sim card. How might I escalate this to someone as an exception? I have tried numerous times on the phone to customer services (which I might add often involves a lengthy language barrier delay), and they state over and over in their best pigeon english why it can't be done. Why are none of the staff based in the UK? It's a bit strange, and delays lots of things being done correctly. I much preferred the lads & ladies at home dealing with things.
Anyone got an email for a complaint about this problem to go off to? My o2 app & website just don't at this time seem fit for purpose, and are missing key bits of information that the other Uk providers give their customers readily through self-serve.
Any helpful suggestions here would be appreciated.
