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Lost my phone

Adamb3
Level 1: Joiner
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I lost my phone in a lake whilst on holiday, I can’t access anything at all now as everything needs to send me a code by text or email to be able to log in. O2 can’t even help me! What do I do?

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MI5
Level 94: Supreme
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@Adamb3 

Report the loss and O2 will send a new sim to use in any phone you choose to buy to replace yours (assuming no insurance?),

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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