Solved: Leaving

SB1967 · ‎14-01-2025

Over a month ago my SIM was damaged beyond repair and I didn't seem to be able to find a way to contact O2 to get another one so I just cancelled my direct debit. I want to leave and am not sure how long into my contract I am as I cannot log into my account cos I cannot receive text with security numbers to log in.

I'm getting emails asking me to settle latest bill even though I'm obviously not using any data. If I just ignore this will I eventually be sent an early leaving bill or will I keep getting billed ?

The fact that it seemed so difficult to contact you just made me extremely angry and determined to leave . As I suffer serious mental health issues, I do not need any more stress especially when I'm very reliant on my internet connection.

Bambino · ‎14-01-2025

@SB1967 This is not O2. This is a customer community. No one here has access to anyone else's account.

It is not my intention to upset you, but you need to carefully read what I'm about to tell you.

I'm sorry to say that cancelling your Direct Debit was the worst thing you could have done. You have, unfortunately, stirred up a hornet's nest. O2 will eventually pass your unpaid bill onto a debt collection agency, if they haven't done so already. They will also negatively impact your credit rating, and you will have trouble getting another contract with any phone provider, or get credit for anything you want to purchase.

You can try to speak to the Payment Management Team on 0800 902 0217 to try to resolve this but it may be too late for that. You can use Skype to call the number above for free Guide: A Guide to Skype

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

This link will also tell you how to contact O2: How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎14-01-2025

@SB1967 This is not O2. This is a customer community. No one here has access to anyone else's account.

It is not my intention to upset you, but you need to carefully read what I'm about to tell you.

I'm sorry to say that cancelling your Direct Debit was the worst thing you could have done. You have, unfortunately, stirred up a hornet's nest. O2 will eventually pass your unpaid bill onto a debt collection agency, if they haven't done so already. They will also negatively impact your credit rating, and you will have trouble getting another contract with any phone provider, or get credit for anything you want to purchase.

You can try to speak to the Payment Management Team on 0800 902 0217 to try to resolve this but it may be too late for that. You can use Skype to call the number above for free Guide: A Guide to Skype

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

This link will also tell you how to contact O2: How to find help & contact O2: A Guide - O2 Community

I DO NOT WORK FOR O2

Enlli · ‎14-01-2025

As per @Bambino you can't just stop paying because you are not using the phone.

As hard as it may be you will need to contact them and get this sorted, for your own sake

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

SB1967 · ‎14-01-2025

Thank you.

SB1967 · ‎14-01-2025

I rang them , passed all the security questions and hung on for five minutes only to be told that I needed to go personally into a store to settle everything. Luckily I live in a large city so it's not a problem though with my mental issues it's inconvenient.

This is why companies who make their customers jump through hoop after hoop just for basic services are absolutely hated.