Solved: Re: Leaving O2

Anonymous · ‎22-12-2015

I moved away from O2 to 3 six months ago. Happened for some reason to look at my O2 pay monthly account today, and found there is still a credit balance on it. I bet if it was a debit balance they would have claimed it quick enough, but the credit balance was not refunded.

Via live chat they have promised to sort it out. It was not a large sum but it all adds up if they do this to everyone. So I warn anyone who leaves O2 - wait a month or two and then check your balance!

Quite wrong of O2

MI5 · ‎22-12-2015

If they wanted to keep your money, why would they provide a form for you to reclaim it?
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎22-12-2015

If they wanted to keep your money, why would they provide a form for you to reclaim it?
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎22-12-2015

I wouldn't rely on Live Chat to sort this out for you. Fill in the form that @MI5 has provided a link for, or call customer service and speak to someone.

I DO NOT WORK FOR O2

Cleoriff · ‎22-12-2015

Oh dear...it appears that live chat had no knowledge of the form ...I suppose I am not surprised really...

Veritas Numquam Perit

Anonymous · ‎22-12-2015

You can't rely on live chat to get anything right

MI5 · ‎22-12-2015

For all we know live chat may have sorted this out on this occasion.
The point is that o2 do provide a method to reclaim outstanding credit, which the op wasn't aware of.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎22-12-2015

I feel sorry for live chat, you guys bash them to much.

Current Phone: Sony Xperia XZ Premium

MI5 · ‎22-12-2015

That's because they are usually proven to be rubbish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎22-12-2015

Live chat are sketchy at best tbh...

Bambino · ‎22-12-2015

@Curr946 wrote:
I feel sorry for live chat, you guys bash them to much.

If you took the time to research the number of threads where Live Chat has given either misinformed or totally incorrect information, you'd understand why they don't get good press here.

I DO NOT WORK FOR O2

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