Keeping old number - port

[223]

I have kept my old number to have a new SIM with O2, the port was meant to be done a week ago I still haven't received any text messages with dates and my SIM is completely out of service for 3 days now. I can't make or receive calls or texts or have data. When will I get the texts and the SIM work please ?

[madasaf1sh · Accepted solution]

@223 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 0344 809 0202