Keeping my number

[stonecoldfrost]

Hello, I have tried to keep my number from pay as you go to pay monthly as O2 have sent a new SIM. However it just says 405 not allowed? Anyone know what I've done wrong and how to remedy? Also I only have 17days until my next bill date, although I have only just set it up! I must have started paying from the day I requested a new SIM/pay monthly contract rather than when the SIM is activated, which seems a tad harsh. 😟

[MI5 · Accepted solution]

@stonecoldfrost 

O2 will refund you for the days waiting for your sim.

You'll need to call customer service also to migrate your number if the website isn't working.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[stonecoldfrost]

Will try tomorrow thanks! 👍

[stonecoldfrost]

I did everything you said and got it sorted out quickly the next day. Brilliant advice and thanks for you time and help! 😊

[MI5]

Good news and thanks for the update 👍