Keep number form

[Kat27]

Hi there I have recently changed to o2 from tesco mobile pay as you go and I am wanting to keep my current number. I have completed the keep my number form 4 times and I keep getting it rejected. I honestly don't know what I am doing wrong as they don't give explanation.

[Bambino]

@Kat27 See if anything here helps: Migration & porting into O2 - O2 Community

If not, speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. The 0800 number isn't available until 9 am.

[madasaf1sh]

@Kat27

It may be worth speaking to Tesco Mobile as well, as it can be them rejecting the Port Out.