Solved: Re: International texts

Anonymous · ‎23-11-2017

Hi! I’m trying to text someone in The USA but no matter what I do the messages just won’t send! It just keeps coming up with ‘Message not sent’ with the red exclamation mark! My phone credit just got topped up this morning so why can’t I send international text messages?? Why won’t it work?? 😐 Please Help! 😕

MI5 · ‎23-11-2017

Are you sure you have a credit balance and not a bundle?
You need credit as you can't send international texts from bundles.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎23-11-2017

@Bambino

Any help?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎23-11-2017

Are you sure you have a credit balance and not a bundle?
You need credit as you can't send international texts from bundles.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎23-11-2017

@Anonymous Are you putting +1 then the area code and number? You have to use the +1 country code first.

I DO NOT WORK FOR O2

Anonymous · ‎23-11-2017

@Bambino Yea I’m putting the +1 before the number

Bambino · ‎23-11-2017

@Anonymous If you're still not able to send using the country code then you need to speak to Customer Service to sort it. I can't think of any other solutions other than what's been offered as to why you can't send. Sorry.

I DO NOT WORK FOR O2

Anonymous · ‎23-11-2017

@MI5 I have the £10 bundle

jonsie · ‎23-11-2017

Then you have the answer in the first post by @MI5

Unless you have extra credit?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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